Terms and Conditions

Acceptance of Terms of Usage

These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.

The Terms of Use stated herein constitute a legal agreement between you and Coffeeprint Technology Sdn Bhd (Company No.: 1386473-D), a company incorporated in Malaysia and having its registered address at No.14 & 14A, Hata Industrial Center, Jalan Mewah 3/3, Pandan Mewah, 68000 Ampang, Selangor, Malaysia (“Coffeeprint”, “we”, “us” or “our”).

Coffeeprint reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.

General

All the terms and conditions and/or any transactions occurring online at www.coffeeprint.com.my or by phone are subject to the laws of Malaysia.  Coffeeprint is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.coffeeprint.com.my to create artwork or document is the property of Coffeeprint and its affiliated companies.  The Buyer’s order shall be deemed an acceptance of the Seller's terms.  The Terms and conditions shall in all respects be governed by Malaysia law. 

Reservations

All orders are subject to acceptance by Coffeeprint. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.

Returns

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place ONLY after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned. 

Credit Card

If the Buyer's credit card is declined, Coffeeprint will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 3% (annual percentage rate of 36%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Coffeeprint must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.

Warranty

Coffeeprint neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying.  Coffeeprint may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price. 

Shipping

Coffeeprint will arrange for shipping with the carrier on behalf of the buyer.  The Buyer will be fully responsible for the shipping and handling cost.  Coffeeprint  will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier. As the courier is handled by the third parties such as but not limited to SkyNet, Gdex, Poslaju, Xend, Lalamove, Grab Express and City-Link, Coffeeprint expects the parcel to be delivered within 3 workings days in Peninsular Malaysia from the day parcel being received by the courier company. However, we are not responsible for any potential delay that might be caused by the courier company in the midst of sending.

Limitation of Liability:

Coffeeprint will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations.  Coffeeprint shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Coffeeprint responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Coffeeprint and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.

Cancellations and Refunds:

Coffeeprint and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order was being processed unless specified otherwise in the invoice of the special custom order.

Force Majeure:

Coffeeprint shall be excused from any failure to perform any obligation hereunder to the extent such failure is caused by a Force Majeure Event. A Force Majeure Event shall operate to excuse a failure to perform any obligation hereunder only for the period of time during which the Force Majeure Event renders performance impossible or infeasible and only if the Party asserting Force Majeure as an excuse for its failure to perform has provided written notice to the other Party specifying the obligation to be excused and describing the events or conditions constituting the Force Majeure Event. As used herein, “Force Majeure Event” means the occurrence of an event or circumstance beyond the reasonable control of the party failing to perform, including, without limitation, (a) explosions, fires, flood, earthquakes, catastrophic weather conditions, the outbreak of disease or other elements of nature or acts of God; (b) acts of war (declared or undeclared), acts of terrorism, insurrection, riots, civil disorders, rebellion or sabotage; (c) acts of federal, state, local or foreign governmental authorities or courts; (d) labour disputes, lockouts, strikes or other industrial action, whether direct or indirect and whether lawful or unlawful; (e) failures or fluctuations in electrical power or telecommunications service or equipment; and (f) delays caused by the other Party’s nonperformance hereunder.